Insight and Reports
Healthwatch Harrow undertakes a range of activities to gather local views and experiences of health and social care services. These comments form the basis of our reports, which can be found below.
The reports range from large scale research and trends analysis reports, to workshop and discussion write ups.
Get Involved!
Local residents and service users can help us to evaluate views and experiences at our Patient Experience Panel (PEP). Click here to find out more.
Experience of Services, Q4 2021
The following reports examine the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services, 01.01.22 - 31.03.22
Your Thoughts on Mental Health, February 2022
Healthwatch Harrow and Community Connex jointly hosted a virtual conversation to hear directly from local people with a learning disability and/or autism about their experiences of accessing Mental Health Services in Harrow.
We decided to hold this event as we are increasingly hearing how people are struggling to access the support that they need.
The event was attended by 25 residents of Harrow, people who have learning disabilities, their carers and families. We brought together users of health and social care services with commissioners and practitioners who provide support.
Our report, detailing findings in full, goes on to make several recommendations for commissioners and service providers.
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Dental Panel Event, November 2021
In November 2021 Healthwatch Harrow held a Dental Panel Event for local residents.
The subsequent report is available below.
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Experience of Services, Q3 2021
The following reports examine the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services, 01.10.21 - 31.12.21
Experience of Services, Q2 2021
The following reports examine the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services, 01.07.21 - 30.09.21
Experience of Services, Q1 2021
The following reports examine the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services, 01.04.21 - 30.06.21
Mental Wellbeing Report, April 2021
During February and March 2021, 147 local people completed our survey on how they have felt, during the Coronavirus pandemic.
This report contains findings in full.
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Your Conversation Event, 17th March 2021
In March 2021 Healthwatch Harrow held a Public Conversation Event, attended by around 50 local people.
Featuring guest panellists from Central London Community Healthcare NHS Trust, Voluntary Action Harrow, Harrow Clinical Commissioning Group (CCG), Adult Social Care and Central North West London NHS Foundation Trust, the residents were able to ask questions on a range of topics. From discussion, we heard that:
Inequalities of Patient Access to GP Surgeries: New ways of working need to address that online does not suit everyone - going forward 30% of consultations will be online and triage will continue via phone.
Long Term Covid-19: There is a need to further understand what it is, its impact and any measures that need to be put in place to address it.
Single Point of Contact for Mental Health Referral: Greater clarity required around how the service operates and contact points both emergency and non emergency.
Day Opportunities: The impact on loneliness, isolation and mental health drives the need for investment in building resilience and preventative services – a ‘whole system’ approach.
Social Prescribing: Has been highly effective in providing support and help to those people who have lower social care needs, by linking people with organisations that can help. The Social Prescribing team work with all the GP surgeries.
Find out more in the event transcription below.
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General Health and Social Care Services, Q4 2020
This report examines the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services, 01.01.21 - 31.03.21
GP Patient Experience, Q4 2020
This report examines the experience of GP services in Harrow.
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Northwick Park Hospital, Q4 2020
This report examines the experience of Northwick Park Hospital.
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GP and Dental Service Access in Harrow, November - December 2020
An analysis of access to GP and Dental services in Harrow.
This report provides insight of local experiences, and suggests areas for service improvement.
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GP and Dental Service Access in Harrow, November - December 2020
General Health and Social Care Services, Q3 2020
This report examines the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services, 01.10.20 - 31.12.20
GP Patient Experience, Q3 2020
This report examines the experience of GP services in Harrow.
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Northwick Park Hospital, Q3 2020
This report examines the experience of Northwick Park Hospital.
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General Health and Social Care Services, Q2 2020
This report examines the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services, 01.07.20 - 30.09.20
GP Patient Experience, Q2 2020
This report examines the experience of GP services in Harrow.
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Northwick Park Hospital, Q2 2020
This report examines the experience of Northwick Park Hospital.
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Healthwatch Harrow Covid-19 Survey, June 2020 (Next Stage: ‘Lockdown Changes’)
With shops, schools and work places re-opening, we find out how the easing of lockdown has impacted on local people.
Find out more in the report below.
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Healthwatch Harrow Covid-19 Survey, June 2020 (Next Stage: ‘Lockdown Changes’)
General Health and Social Care Services, Q1 2020
This report examines the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services, 01.04.20 - 30.06.20
Northwick Park Hospital, Q1 2020
This report examines the experience of Northwick Park Hospital.
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Healthwatch Harrow Covid-19 Survey, May 2020
Preliminary findings of our survey on Covid-19, conducted in March, April and May 2020.
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General Health and Social Care Services, Q4 2019
This report examines the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services, 01.01.20 - 31.03.20
Northwick Park Hospital, Q4 2019
This report examines the experience of Northwick Park Hospital.
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GP Patient Experience, Q4 2019
This report examines the experience of GP services in Harrow.
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Mental Health Services, Q4 2019
This report examines the experience of Mental Health services in Harrow.
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General Health and Social Care Services, Q3 2019
This report examines the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services, 01.10.19 - 31.12.19
Northwick Park Hospital, Q3 2019
This report examines the experience of Northwick Park Hospital.
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GP Patient Experience, Q3 2019
This report examines the experience of GP services in Harrow.
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General Health and Social Care Services, Q2 2019
This report examines the experience of health and social care services in Harrow.
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Northwick Park Hospital, Q2 2019
This report examines the experience of Northwick Park Hospital.
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Comparison of London Hospitals, Q2 2019
This report compares the experience of selected hospitals in London.
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GP Patient Experience, Q2 2019
This report examines the experience of GP services in Harrow.
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NHS Long Term Plan Engagement - Central & North West London, April - June 2019
What is the NHS Long Term Plan?
With growing pressure on the NHS – people living longer, more people living with long-term conditions, lifestyle choices affecting people’s health – changes are needed to make sure everybody gets the support they need.
The Government is investing an extra £20 billion a year in the NHS. The NHS has produced a ‘Long Term Plan’ setting out the things it wants health services to do better for people across the country.
This includes making it easier to access support closer to home and via technology, doing more to help people stay well, and providing better support for people with long-term health conditions.
Feedback from Local People
Whilst the national plan has set some clear goals, it’s up to local areas to decide how they’re achieved – that means engaging with local people and listening to their experiences and expectations of current and future services.
Hosting 18 events in April, May and June 2019, local Healthwatch organisations in Central and West London engaged with a total of 257 local people.
The reports are below.
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Long Term Plan Engagement Report
Appendix 1 - A Focus on Mental Health
Appendix 2 - A Focus on Learning Disabilities
General Health and Social Care Services, Q1 2019
This report examines the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services (01.04.19 - 30.06.19)
Northwick Park Hospital, Q1 2019
This report examines the experience of Northwick Park Hospital.
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GP Patient Experience, Q1 2019
This report examines the experience of GP services in Harrow.
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Healthwatch Harrow - GP Patient Experience (01.07.18 - 30.06.19)
NHS Long Term Plan Engagement, May 2019
What is the NHS Long Term Plan?
With growing pressure on the NHS – people living longer, more people living with long-term conditions, lifestyle choices affecting people’s health – changes are needed to make sure everybody gets the support they need.
The Government is investing an extra £20 billion a year in the NHS. The NHS has produced a ‘Long Term Plan’ setting out the things it wants health services to do better for people across the country.
This includes making it easier to access support closer to home and via technology, doing more to help people stay well, and providing better support for people with long-term health conditions.
Feedback from Local People
Whilst the national plan has set some clear goals, it’s up to local areas to decide how they’re achieved – that means engaging with local people and listening to their experiences and expectations of current and future services.
Healthwatch Harrow, alongside the network of 152 Healthwatch organisations has collected local views on the Long Term Plan through surveys, focus groups and events between April and May 2019, to give tens of thousands of people the opportunity to help local hospitals, GP surgeries and community services hear about the changes people would like to see.
Hosting three events in May 2019, Healthwatch Harrow engaged with a total of 63 local people.
The engagement summary and event reports are available below.
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NHS Long Term Plan Engagement Summary, May 2019
Learning Disability and Autism Focus Group, 2nd May 2019
General Health and Social Care Services, Q4 2018
This report examines the experience of health and social care services in Harrow.
Downloads
Royal National Orthopaedic Hospital, Q4 2018
During February 2019 our staff and volunteer team visited the Royal National Orthopaedic Hospital at Stanmore.
Over six sessions, we talked with patients at the outpatients department, to get their views on the service as a whole.
The report is available below.
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Northwick Park Hospital, Q4 2018
This report examines the experience of Northwick Park Hospital.
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GP Patient Experience, Q4 2018
This report examines the experience of GP services in Harrow.
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General Health and Social Care Services, Q3 2018
This report examines the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services (01.10.18 - 31.12.18)
Northwick Park Hospital, Q3 2018
This report examines the experience of Northwick Park Hospital.
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GP Patient Experience, Q3 2018
This report examines the experience of GP services in Harrow.
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Healthwatch Harrow - GP Patient Experience (01.04.18 - 31.12.18)
General Health and Social Care Services, Q2 2018
This report examines the experience of health and social care services in Harrow.
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Healthwatch Harrow - Experience of Services (01.07.18 - 30.09.18)
Northwick Park Hospital, Q2 2018
This report examines the experience of Northwick Park Hospital.
Downloads
Northwick Park Hospital - Experience of Services (01.04.18 - 30.09.18)
GP Patient Experience, Q2 2018
This report examines the experience of GP services in Harrow.
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Healthwatch Harrow - GP Patient Experience (01.04.18 - 30.09.18)
General Health and Social Care Services, Q1 2018
This report examines the experience of health and social care services in Harrow.
Downloads
Healthwatch Harrow - Experience of Services (01.04.18 - 30.06.18)
Diabetes Care Report, May 2018
A comprehensive analysis of Diabetes Care in Harrow.
This report evaluates the experience of local people, and goes on to highlight gaps in services, and suggest areas for service improvement.
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GP Access Report, June 2017
A comprehensive analysis of access to GP services in Harrow.
This report provides insight of local experiences, and suggests areas for service improvement.
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Activity Summaries
Here we provide summary statistics on our ativity, including number of meetings and events attended, and general information & signposting enquiries.